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IT Support Engineer - 2nd Line

Location
Northampton, Northamptonshire
Remote Working
Remote Working
Salary
£28,000 to £32,000
Job Type
Permanent
Posted
8 Sep 2022

IT Support Engineer - 2nd LineTop opportunity for an IT Support Analyst to join a rapidly growing IT MSP based in the Northamptonshire countryside. As a 2nd Line Support Engineer you will be taking calls from a range of clients with technical IT issues around the systems, products and services. Working from beautiful offices you will benefit from a hybrid home working split and a great company culture of employee wellbeing. Chance to further develop your skills around - Microsoft Office 365, Windows 10, Cloud technologies and more.Role/ ResponsibilitiesThe ideal 1st Line and 2nd Line Support Engineers will have experience of troubleshooting and issue resolution and be able to communicate with the end user at all levels of understanding and status. To ensure that all support calls undertaken are correctly recorded on the ICT helpdesk system, with their solutions and are promptly actioned and recorded within required SLA's. Maintenance of ICT suites, PCs and other equipment that the ICT Support Team is responsible for Ensuring that ICT Support requests are dealt with promptly, and are either resolved or escalated to the appropriate level Technical skills should include good all-round IT skills, experience of Windows 7 and later the Microsoft Office suite of Word, Excel, PowerPoint along with Office 365. Desirable skills would be basic SQL skills, SharePoint and Cisco CCNAMust have worked in an IT Helpdesk type environment before and hold a full driving licence. Experience/qualificationsTroubleshooting & Issue Resolution System Implementation Microsoft Certified Professional (MCP), Microsoft Certified System Engineer (MCSE), CompTIA Network+, CompTIA A+

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Details

  • Job Reference: 707326771-2
  • Date Posted: 8 September 2022
  • Recruiter: The One Group
    The One Group
  • Location: Northampton, Northamptonshire
  • Remote Working: Some remote working possible
  • Salary: £28,000 to £32,000
  • Sector: I.T. & Communications
  • Job Type: Permanent